Moving Terms of Service


Note – this is FOR MOVING CUSTOMERS ONLY, if you are storing with us, please refer to our storage terms of service here

Bear with us, as this is the document that covers the legal rights for both you and us, MyPorter LLC (“MyPorter”). We will try to keep it as concise and legal-jargon-free as possible, while keeping all parties involved protected – especially you. You will undoubtedly find portions of this document boring, but it is important that you read every section thoroughly. Both you and MyPorter are both bound by the Terms of Service (”Terms”) outlined. Below, we govern all use of and all of our associated services.

MyPorter’s services are available to you, only if you accept to all of our policies – our Privacy Promises, our Moving and Storage Rules, and these Terms – the “Agreement” we are both bound by. It is understood that the Privacy Promises and the Moving and Storage Rules are “incorporated by reference”, and, as such, you should consider these part of the Terms.

For ease of readability, we will be referring to “Your Stuff” throughout this document. This is in reference to any goods (boxes, bins, furniture, bicycles, etc.) that we are moving, or that are being stored with MyPorter. Also, “Stuff” is referring to the same items aforementioned. On the same note, we will refer to any employee or contractor of MyPorter as a “Porter”. Off we go!



A deposit is due at the time of booking and the remaining payment is due immediately after your move is completed.  We do not provide payment plans!  By accepting these terms, you are letting us know that you have the finances necessary to cover the costs of your move.  Unfortunately, a small percentage of customers hire us without the means to pay or intention to pay for services rendered.  For those few who this is directed at that from the start never intended to ever pay, please be aware that in Georgia this is will be prosecuted under the theft of services laws/statutes and will subject the offender to criminal, as well as civil penalties.

If a billing error is found when accounting audits the file after the move, customer agrees to remit remaining balance owed.  This can happen after very long moves and even after a short move… we are all human and mistakes can and do happen every now and then. A billing error does not absolve a customer of his/her responsibility to pay the difference.



MyPorter requires all moves pay a 50% upfront deposit in order to reserve the date and time of your move plus the applicable drive time and materials fee.

Your credit card information will be stored on file using a secure payment processor. MyPorter does not warrant or guarantee that any financial information (credit card, checking account) will not be stolen or otherwise compromised. You waive and release any and all claims or actions against MyPorter for damages arising from the use of said information by others. We rely on the security and encryption of the payment provider to handle all billing information. We will use this card for any future charges. If you, for any reason, want us to stop billing this card, you must inform us by providing details of another card in the settings of your profile. We currently only accept the following forms of payment for charges: American Express, Discover, MasterCard, and Visa. However, we reserve the right to require payments be made in the form of cash, bank check or certified check.

In the event we are unable to bill your card, we’ll send you a notice and try again in three (3) days. If payment is not received on the second attempt, late fees will be charged as soon as the event of late payment or delinquency occurs per the schedule of fees below. Continued delinquency will result in additional late charges as outlined in the schedule of fees as well. In the event there is an erroneous charge back on a payment you make with your credit or debit card, we will charge you a fee of $25. A charge back affects our relationship with our bank. Likewise, we charge the same fees if there are insufficient funds in your debit account.

Please be sure to let us know if you lose your card or acquire a new one so as to avoid these penalties!



Moving Fees:

  • Moving charges are based on the number of Porters sent and the total amount of time taken to transport your items from your pickup location to your delivery location
    • You will be charged from the time the Porters arrive on-site at the pickup location until all items are unloaded and placed at the delivery location
    • You will sign for both the start time and the job completion time
    • The minimum billing time is 2 hours
    • Any time estimates provided are only estimates.  You will be billed for the actual amount of time taken on-site, subject to the 2 hour minimum
    • All billing is done in 15 minute increments


  • Trip and Materials Fees
    • Trip and materials fees are assessed based on the drive-time estimate to a pickup or delivery, the amount of basic materials (defined below) needed to wrap and pack items, and fluctuations in fuel costs
    • These fees will vary by customer and will be quoted to you by your customer service representative
    • “Basic Materials” are defined as the moving blankets, tape, and shrinkwrap used to protect your items in transit.  This fee does not include additional materials such as mattress bags, TV boxes, moving boxes, etc. that may be purchased from MyPorter at an additional cost
  • No Show Fees:
    • A “No Show” is defined as a customer not being available at the pickup or delivery or that the Porters are not able to contact via the phone number or email the customer has provided for the pickup or delivery service.  This includes cancelling a move less than 2 hours in advance.
    • No show at pickup location: $60.00
    • No show at delivery location: $120.00

Delinquency & Lien Charges and Fees:

  • One-time delinquent account admin fee (on 5th day past due): $20.00
  • Monthly delinquent account admin fee (levied from 30th day past due onward): $20.00
  • Dishonored Check Charge: $10.00

Other Charges:

  • Disposal / Donation Fees:
    • Charged if a customer requests MyPorter to dispose of unwanted items
    • Minimum fee of $150, subject to amount and type of items customer is requesting to dispose of or donate to charity
    • MyPorter does not accept donations

Important Legal Notice: The charges stated in this Agreement are the actual charges you must pay.


Unless otherwise agreed to in writing, you represent and warrant that the maximum value for loss or damage shall be limited to $0.60 per pound per item stored or moved with MyPorter regardless of number of Bins/Boxes/Property being moved or stored. You agree that in no event shall the total value of any item moved or stored be deemed to exceed $0.60 per each pound the item weighs unless MyPorter agrees in writing to a higher value (for the avoidance of doubt, the calculation for this insurance is based on the weight of an individual item multiplied by $0.60 – e.g., the maximum insurance payout for a 100 pound item is $60). Nothing in this section shall be deemed to create any liability on the part of MyPorter to you for any loss or damage to Your Stuff, regardless of cause. You may request to insure your Property for a higher value through MyPorter by selecting one of the above insurance tiers. THIS LIMITATION OF VALUE MAY, UPON THE WRITTEN REQUEST OF THE CUSTOMER AND UPON ACCEPTANCE IN WRITING BY MYPORTER, BE INCREASED ON PART OR ALL OF THE YOUR STUFF BEING MOVED OR STORED, IN WHICH EVENT INCREASED INSURANCE RATES MAY BE CHARGED BASED UPON THE INCREASED VALUATION PER THE INSURANCE SCHEDULE BELOW.

This clause is not a limitation of damages relating to any loss or damage to your property caused by MyPorter after it enforces its lien rights at a public or private lien sale.

Insurance Schedule:

  • Bronze: $0.60 per pound per item provided for Free.
    • For the avoidance of doubt, the calculation for this insurance is based on the calculation of the weight of an individual damaged item multiplied by $0.60.
    • Example: the maximum insurance payout for a 100 pound item would be $60.
  • Silver: $4.25 per $1,000 of declared value will provide replacement value up to amount Customer has declared subject to $300 deductible.
    • This option provides coverage based on current replacement value at the time of loss or damage, up to the dollar amount of valuation declared by Customer. The cost is based on the actual value of the goods, and the deductible.
    • MyPorter shall have option of repairing and/or restoring the item to the original condition, providing the Customer with a replacement of equal value based on type of item and condition at time of move, or providing customer with a cash settlement for the value of the damaged item based on the type of item and condition at the time of the move.  The means of replacement or cash settlement will be up to the discretion of MyPorter.
    • Minimum declared value of $5,000 per room.
  • Gold: $13.00 per $1,000 of declared value will provide replacement value up to amount Customer has declared with no deductible.
    • This option provides coverage based on current replacement value at the time of loss or damage, up to the dollar amount of valuation declared by Customer.
    • The cost is based on the actual value of the goods.
    • MyPorter shall have option of repairing and/or restoring the item to the original condition, providing the Customer with a replacement of equal value based on type of item and condition at time of move, or providing customer with a cash settlement for the value of the damaged item based on the type of item and condition at the time of the move.  The means of replacement or cash settlement will be up to the discretion of MyPorter.
    • Minimum declared value of $5,000 per room.


1 – Pressed wood/particle board furniture (i.e., Ikea-style “Wood” furniture) will not be covered: Pressed wood furniture is an engineered wood product manufactured from wood chips, sawmill shavings, or even sawdust, and a synthetic resin or another suitable binder which is pressed and extruded.  These items tend to come apart / break when moved as they are very fragile and the slightest movement could destroy the piece due to the fact that it is made of wood chips and not proper wood.  It will be the customer’s responsibility to disassemble and reassemble these items due to this inherent risk.  MyPorter will NOT accept any damages as a result of disassembling or reassembling any pressed wood or particle board items for a client because damage OCCURS MORE OFTEN THAN NOT and these pieces of furniture do not reassemble the way they were prior to disassembly.  This furniture is not designed to be moved or broken down and reassembled after the initial assembly.  The pressed wood material has drilled holes with nails or screws that tend to chip or crack even with the utmost care.  In short, pressed wood is not real wood and was not designed to last or to be moved.

2 – Transportation of items without proper or recommended protection and/or containers:  Unpacked items of a fragile or breakable nature including, but not limited to, the following: mattresses, glass of any kind, lamps, lampshades, pictures, mirrors, marble, granite, stone, pottery, televisions, and artwork of any kind MUST be packed in a proper box or mattress bag.  Likewise, all furniture must be properly protected by well-secured moving blankets of the proper weight.  Damage claims for items not properly protected will not be honored unless items are properly wrapped or packed in the recommended container by MyPorter.  Customer accepts responsibility for any item that is placed onto our trucks without the proper packaging.  MyPorter will always recommend proper containers for such items.


3 – Disconnection or reconnection of washer, dryer, or any appliance:  Water or plumbing damage may result to owner’s premises or adjacent premises if appliances are not properly connected.  Our movers are not plumbers or electricians, nor do they have the certifications required to properly handle appliances.  Customer agrees to accept responsibility for any and all damage to owned, rented, and all adjacent un-owned or un-rented property and personal property of others should they insist that our company disconnects or reconnects an appliance.  MyPorter WILL NOT connect any gas appliance, under any circumstance!  MyPorter shall not be liable for any fire, water, or electrical or any other related damage resulting from the disconnection or reconnection of any appliances.  Customer agrees to accept liability for any damage arising out of the disconnection or reconnection of appliances including but not limited to washers, dryers, refrigerators, icemakers, or coffee makers even if Customer requires, requests, permits, or allows MyPorter to perform such services.

4 – Customer’s property warranty: Customer warrants all driveways, walkways, bricks, steps, pavers, tiles, decks, and floors are of sufficient strength and structure to permit safe moving.  Customer agrees to empty out all unfinished attic areas, themselves.  MyPorter’s movers are NOT permitted in unfinished attics and will not be held responsible for any items left behind in these areas.

5 – Customers assisting movers:  Customers sometimes get extra 3rd-party “helpers” or they themselves try to help move furniture.  When the customer insists on helping, any damages to items will not be honored because it creates a situation whereby the Customer or their 3rd-party helpers may damage property and / or furniture.  When this occurs, placing the blame for the damages becomes a he-said-she-said situation and it is very hard to understand who is responsible for the damage.  As a result, you are welcome to help if you would like, but it will result in a waiver of liability for any and all damages.  Also, in no situation are Customers allowed to step foot on any of MyPorter’s vehicles or ramps due for liability reasons.

6 – MyPorter will not assume any liability whatsoever for: Documents, currency, money, jewelry, watches, precious stones, or articles of extraordinary value including accounts, bills, deeds, evidences of debt, securities, notes, postage stamps, stamp collections, revenue stamps, precious/rare art, letters or packets of letters, articles of peculiarly inherent value, precious metals or articles manufactured therefrom, which are not specifically listed on the bill of lading.

7 – Items of extraordinary value:  All items included in a shipment that are to be considered of extraordinary (unusual) value must be specifically identified and MyPorter must be advised in writing that they are included in the shipment.  Items of extraordinary value are defined as those having a value of greater than $100.00 per pound. Typically, household goods items that frequently have a value in excess of $100.00 per pound per article are: currency, coins, jewelry, precious metals, precious or semi-precious stones or gems, gold, silver, or platinum articles including silverware and service sets, china sets, crystal or figurines, fur or fur garments, antiques, oriental rugs or tapestries, rare collectible items or objects or art, computer software programs, manuscripts, or other rare documents. Other items may also fall into this category and must be identified as well.

8 – Appliances and other electronic devices: MyPorter will not be held liable for any internal components of an appliance and/or electronic device.  When moving appliances & electronics it can be necessary to tilt or turn these in a position that is other than upright.  Doing this can cause loose components to become damaged.  Also, vibrations in the truck can also cause components that may have already been loose to come apart.  Therefore, MyPorter does not cover the internal components of any appliance or electronic device unless external damage is visible that would support the damage that is being claimed.  The Georgia Tariff further supports this stating that mechanical conditions are not known and therefore that any mover within the state of Georgia is not be liable for mechanical damage unless there is external damage which would support the claimed internal or mechanical damage to the item.

9 – Missing hardware for items MyPorter did not disassemble: MyPorter will not be held liable for the loss of any hardware for items that we did not disassemble.  If you are disassembling items yourself, please ensure that you securely attach the hardware to one of the items or place the hardware into a box and write down where you put the hardware.  The best place to note this is on your inventory or move sheet so that both MyPorter and you have a record of where the hardware was placed!


Take good care to pack your goods safely and securely in your bins and boxes, as it is your responsibility to pack in such a manner to avoid damage during transit or storage. You understand that Your Stuff will be moved from time to time while in transit, in our warehouse in conjunction with deliveries, or as needed during storage.  Boxes will also be stacked inside your unit.  By having us move or store a bin or box, you are making the statement (you represent and warrant) that the bin or box has been packed appropriately and that the box is sufficiently strong enough to be stacked upon.  Also, you agree that MyPorter is not responsible for any damage to the contents of any box that has not been packed by MyPorter representatives.

On the same note, do not overstuff your bins or boxes. For your safety, as well as our Porters’, and the care of your belongings, we strongly recommend packing no more than 50lbs of goods into any single bin or box. We reserve the right to refuse picking up any bin or box that we reasonably believe exceeds this limit, exclusive of the weight of the bin or box itself. Again, this is for the protection of you, your belongings, and our team members.


You may not move or store the following with us:

  • Hazardous materials (including but not limited to, any hazardous or toxic chemical, gas, liquid, substance, material, waste or any other substance whose storage is or becomes regulated under any applicable local, state or federal law or regulation)
  • Food or other perishable goods
  • Any item that attracts vermin or creates a nuisance (up to our determination)
  • Flammable materials, such as kerosene, propane, gas, diesel, oil, etc
  • Any item that has a noxious odor (up to our determination)
  • Any item that dangers the health and safety of people of the environment it is contained within, namely MyPorter facilities (up to our determination)
  • Explosives, fireworks, gun powder, or other inherently unstable and dangerous materials
  • Firearms, ammunition, or any weapon
  • Pets, animals or any living creature
  • Any item that is illegal, including, but not limited to, illegal drugs and stolen property
  • Counterfeit goods
  • Personal property which would result in the violation of any law or regulation of any governmental authority, including without limitation, all laws and regulations relating to hazardous materials, waste disposal and other environmental matters

In addition, we strongly advise that you should not place into storage any official personal documents (such as passports, driver licenses, green cards, visas, birth or marriage certificates, etc.) or anything that contains personally identifiable information, such as date of birth, social security number, mortgage number, or a bank account number. This is not an exclusive list of personally identifiable information. Basically, do not move or put anything into storage that contains information that can be used to steal someone’s identity or a document that you may urgently need at a moment’s notice. However, if you wish to move or store documents, you may do so at your own risk.  We strongly recommend securing your boxes and bins containing these items before pickup for peace of mind, as well as creating copies of said documents. That said, by executing this Agreement, you understand and agree that if you go ahead and move or store official documents or items containing personally identifiable information with MyPorter, to the fullest extent permitted by law, you waive all rights and claims against MyPorter arising in any way from storing these things with Your Stuff.




MyPorter does not intend to access your bins or boxes. That said, in the event of an emergency or upon default of any of your obligations under this agreement, we have the right to inspect the contents of Your Stuff. We may require you to immediately remove any Prohibited Property stored in your bins or boxes. In the event you fail to remove the Prohibited Property, we have the right to remove and dispose of the Prohibited Property at the sole cost and expense of you. Along with this, in the event MyPorter is issued a search warrant from any government agency regarding your goods, MyPorter may, without incurring any liability from you, immediately remove the seal from your unit, bins, or boxes, allowing your goods to be searched and seized, if applicable. Should MyPorter receive a subpoena, or a law officer or governmental agency requests documents or information about Your Stuff, you agree that we may provide such information or documents without incurring liability to you.


These terms provide MyPorter with the right to terminate service in the event you, the customer, default on your payment. The following events shall be deemed to be events of default by you under this agreement: a) failure to pay; b) failure to comply with any term or provision of this agreement; or c) abandonment of Your Stuff. If you default under any of these obligations under this agreement, we may pursue our remedies, including terminating this agreement, enforcing our rights in accordance with the law of the state where you are located or pursuing any other remedies available at law or in equity.


Under this agreement, we do not maintain any insurance on your personal property that you can make a claim under in addition to the VALUE OF YOUR PROPERTY section of this Agreement. It is your responsibility to keep Your Stuff fully insured against loss or damage, at all times. You must obtain any additional insurance desired at your own expense. You must secure your own insurance to protect yourself and Your Stuff against all perils of whatever nature. You expressly agree that the carrier of such insurance shall not be subrogated to any of your claims against MyPorter, or MyPorter’s agents or employees. Although we may provide insurance information to you or make insurance available to you, you understand that neither MyPorter nor its agents are acting as an Insurance Company or insurance agents. Quite simply, if you do not have insurance coverage, you understand that MyPorter will not be liable beyond the amounts and conditions in these Terms, upon term agreement.


Any insurance carried by you or us is for the sole benefit of the party carrying the insurance. Each party waives its right to make any claim against the other for loss or damage in the event of casualty and will cause its respective insurance policies to be endorsed so as to waive that right of their respective insurers. You expressly agree that the carrier of any insurance obtained by you shall not be subrogated to any claim of you against us. This clause is a specific bargained for condition of this Agreement and we would not have entered into this Agreement without it.


MyPorter’s agents and employees are not authorized to make warranties about Your Stuff or our facilities. Our agents’ and employees’ statements do not constitute warranties and shall not be relied upon by you, the customer, nor shall any of said statements be considered a part of this agreement. The entire agreement and understanding of the parties is embodied in this writing and no other warranties are given beyond those set forth in this agreement. The parties agree that the implied warranties of merchantability and fitness for a particular purpose and all other warranties express or implied are excluded from this transaction to the extent allowed by the laws of this state.


Both MyPorter and you waive our respective rights to trial by jury for any cause of action, claim, counterclaim of cross-complaint in any action brought by either party against one another on any matter arising out of or in any way connected with this agreement, your use of our services and/or our facility or any claim of bodily injury or damage to Your Stuff or for the enforcement of any remedy under any law, statute or regulation.


Should any of MyPorter’s employees or agents perform any services for you at your request, such employees shall be deemed to be the agent of you, regardless of whether payment for such services is made or not. You agree to hold us harmless from all liability in connection with or arising from such services performed by employees of MyPorter.


As previously mentioned, we reserve the right to modify, adjust, or change these Terms, our Privacy Principal and this Agreement at any time upon 30 days notice to you. The change will become effective the month following the notice. If we do change our these Terms, our Privacy Principal or this Agreement, we will send you a notice by email, postal mail, or SMS. It is your obligation to review and accept the notice. Your continued use of MyPorter will constitute an acceptance of the new terms included in the changes.


MyPorter, in addition to all other rights and remedies we may have, may exercise any right or remedy with respect to the collateral which it may have under the uniform commercial code or otherwise. All rights of MyPorter hereunder or in law or in equity are cumulative, and an exercise of one or more of such rights shall not constitute a waiver of any other rights. You hereby waive and renounce your right to the benefit of any exemption provided under Georgia law.


If one or more of the provisions within this agreement are deemed to be illegal or unenforceable, the remainder of this agreement shall be unaffected and shall continue to be fully valid, binding and enforceable.


You agree to be bound by rules and regulations as published by MyPorter from time to time. All rules and regulations shall be deemed to be part of this agreement and incorporated herein.


To the fullest extent permitted by law, you shall indemnify and hold MyPorter and its agents harmless from any loss incurred by MyPorter and its agents in any way arising out of Your Stuff and your use of MyPorter, including bodily injury or death, even in the event of negligence or omission on the part of MyPorter’s employees or agents.


In the event any action is instituted or any other proceedings taken to enforce any term, covenant or condition contained in this agreement or to recover any Storage charge or additional charge due hereunder, or to recover possession of the space for any default or breach of this agreement by you, the customer, you shall pay MyPorter reasonable attorney’s fees, costs and expenses in connection with such action or proceedings.


You recognize we, MyPorter and you, are entering into a business relationship as company and customer. As such, you hereby consent to us phoning, faxing, texting, e-mailing and using social media to communicate with you for business-related communications and collection notices.


MyPorter shall not be held liable for any delay, interruption, or failure to perform any of its obligations under this agreement, and shall be excused from any further performance, due to circumstances beyond its reasonable control, which circumstances shall include, but not be limited to, any act of god, any act of any governmental authority, insurrection, riots, national emergencies, war, acts of public enemies, terrorism, inability to secure adequate labor or material, strikes, lock-outs or other labor difficulties, failure or delay of transportation, fires, floods, storms, explosions, severe weather conditions, earthquakes, or other catastrophes or serious accidents, epidemics or embargoes.


Users must be over the age of eighteen (18) and be a real live human, and individuals cannot be using MyPorter for someone else. That is to say, those goods that you choose to store must be your property. No one else may move or store their goods under your account or have an interest in the property moved or stored. In executing this Agreement, you warrant that you are the sole owner in the property to be moved or stored with us. Be you – we like you.

If not signed with an original signature on the physical inventory document or move sheet and an electronic signature is used, you understand and agree that this is considered consent to be legally bound by the terms and conditions of this agreement as if you signed this agreement in writing. You also agree that no certification authority or other third party verification is necessary to validate their e-signature and that the lack of such certification or third party verification will not in any way affect the enforceability of the e-signature or any resulting agreement between us.


All of the content and software that runs the MyPorter website is property of MyPorter or MyPorter’s licensors or other content suppliers. There exist content and trademark laws that protect all of our content. Subsequently, we own all of the content on our website, including logos, service marks, trademarks and everything else. You may not use, in any fashion (and as broadly as that is to be interpreted), any of the aforementioned content on our website that we own, without prior written consent of the respective owners. We reserve all our rights, and your rights are expressly named for you.

The viewing of all content displayed on MyPorter’s site is granted on a limited nonexclusive, non-transferable, non-sub licensable basis, meaning you can view and share our content, but you cannot use it or portray it as your own. Other than fair use, other uses are prohibited without express consent.

Notice: You acknowledges by digitally signing or accepting the Terms of this Agreement that you have read, understood and accepted all terms and conditions expressed in this Agreement.



Hours: 8AM-6PM
7 Days a week
Call or text us: 844-976-7837

Terms Of Service