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General Questions

MyPorter was founded in Atlanta with a vision of reinventing the way you store your stuff - effortlessly. We bring a new level of customer service to the storage industry by creating the easiest personal storage option possible.

We provide free bins to hold your goods, free pick-up of anything you need to store, and prompt re-delivery of your items, with the option for same day delivery.

You can view all of your items with our photo-inventory feature in your online profile and rest easy knowing they are a mere click away from being returned to your doorstep.

You now have an attic in the cloud. Your stuff, on demand.

Simple!

Schedule a pick-up date and time in your profile, after you sign up here. Or call us at 844-9-PORTER (844-976-7837) and we can schedule your pick-up up over the phone.

We take your bins, boxes, furniture, and other items to our secure warehouse. When you need some or all of your items delivered, simply go online and request a delivery!

Relax and enjoy all that newfound space you have, knowing access to your stuff is only a click away!

Upon arrival at your home, our porters create a physical inventory of each of your items including name, number of items, description, and any notes on any pre-existing damages. This inventory list is then signed by you as well as a MyPorter employee.

When your items arrive at our warehouse, individual pictures are taken of each item. These pictures are then uploaded to your online profile for easy viewing along with the descriptions and notes from the physical inventory list.

Whenever you want something (or everything) back, just select the items you want, when you want them, and click deliver! It's that easy.

Currently, we are serving the Greater Metro-Atlanta area including the following markets:

- Atlantic Station
- Brookhaven
- Buckhead
- Chamblee
- Decatur
- Downtown
- Druid Hills
- Dunwoody
- East Atlanta
- East Lake
- Edgewood
- Emory
- Grant Park
- Inman Park
- Kennesaw
- Kirkwood
- Lakewood Heights
- Little Five Points
- Marietta
- Midtown
- North Druid Hills
- Northeast Atlanta
- Roswell
- Sandy Springs
- Smyrna
- Sylvan Hills
- Vinings
- Virigina Highlands
- Windsor Heights

To see if we serve your area, sign up and enter your zip code. If we don't we will be there soon! Promise.

24/7 and easily. Your bins, boxes, and items will be uploaded to your online inventory after pickup along with pictures, descriptions and any notes . Simply login to your profile and go to My Stuff to view your items.

Our office hours are 7am-7pm Monday through Sunday, but please leave a voicemail if outside working hours. We can be reached 24/7, year round at hello@myporter.com.

It all depends on how much stuff you have!

If you only have a few items (e.g. 3 boxes, a bike, and a futon) you should choose item-based pricing as it will be less expensive for you.

If you have more than a few items, you should choose one of our space-based options.

If you're uncertain about how much space you need, please call us at 844-9-PORTER (844-976-7837) and we can help you figure it out!

Incredible service as always!

The evening before your pick-up you will receive an email confirming your pick-up time slot, the address we will be coming to, and a list of the items we will be picking up for storage.

30 minutes before our porters arrive, the team lead will text you to let you know the exact time of arrival.

Upon reaching your home, our porters will make a physical inventory list of all of your items for you to review and sign.

All items will then be carefully arranged in our vehicle, any fragile or easily damageable items will be wrapped, and your items will be safely transported to our warehouse.

Upon arrival at our warehouse, your items will be individually photographed and uploaded to your online inventory along with any descriptions and notes from your physical inventory sheet.

Pricing & Billing

We don't like surprises at MyPorter and we aren't going to bring up a fee buried in our Terms of Service that you may not have reviewed thoroughly. That's why we're going to list them all here:

Somewhat Common

1. Walk-Up: $20 per floor If you live in an apartment or condo with no elevator, the first two floors are included. Starting on the 3rd floor, we assess a $20 flat fee per floor  

2. Assemble / Disassemble: $15 per item We encourage customers to disassemble beds, disconnect washers, etc...in advance. We're happy to do so for a fee. The Lead Porter will exercise judgment, unscrewing four bolts to detach a mirror in 90 seconds will not trigger this fee.

Uncommon

3. Long Carry: $30 If the distance from your door to our truck is greater than 200 feet (well over half a football field), we must assess this fee. The most common examples are long walks through parking garages. 

4. Pickups After the 1st: It Depends.If the new items trigger an increase in unit size, the pickup remains free. If it does not trigger a unit upgrade, the second pickup is $35 

5. Partial Unit Deliveries: It Depends If one Porter can do it, $20. If it takes two Porters, and is less than half your unit, $40

6. Late Cancellation / Reschedule: $35 Rescheduling or canceling later than 36 hours prior to your pickup will trigger this fee. Remember, our call center closes at 6pm!

7. No-Show Fee - Pickup: $60 Not showing up, a.k.a ghosting on the day of pickup isn't nice

8. No-Show Fee - Delivery: $100 Not showing up for deliveries is even harder on us, we were planning on sending an empty truck to a job after your delivery!

That's it! Please talk to an agent at 844-976-7837 or by email at hello@myporter.com for any questions or clarification.

The first time we charge your card will be the day before we pick you up. For example, if you're getting picked up on May 10th, you would be charged on the 9th. This is just to ensure the credit or debit card is valid before we send our guys out!

Future charges will be processed on the monthly anniversary of the initial charge. For example, if your first charge takes place on May 17th, your next charge would take place on June 17th, and so on.

We know stuff happens - credit cards get cancelled; you go on vacation; you spend a little too much whilst on said vacation - that's why you get a 5 day grace period.

After 5 days, we charge you a one-time $10 administration fee. If you’re more than 30 days late to make a payment, we charge you a $10/month late fee until you pay your bill. As detailed in our Terms of Service, after an account goes 60 days past due, we might have to auction off your belongings to cover past due balances including additional administration fees to organize and run the auction. Long story short, try and not be late.

All you have to do is login to your MyPorter account, access your My Account page and modify your contact information under Profile and your billing information under Billing.

It depends on whether you are storing individual items or renting space from us:

Space-Based Storage Plans:

Pickup is free.

Delivery is one month's rent. For example, if you have a 5x10 at $89/month, then your delivery fee is $89. However, if you only need a few items out of your unit, we'll only charge you a flat $20 fee.

The only additional fees that may apply on pickup and delivery are if you live on the third floor or higher and don't have an elevator, we will assess $20 dollars per additional floor. In rare cases, when the distance from your door to our truck is greater than 200 feet (well over half a football field), we'll assess a $25 long carry fee.

Item-Based Storage Plans

- $7.50/month per bin, box, or suitcase
- $10/month per any single item one person can carry (bikes, golf clubs, side tables, lamps, your sleeping roommate)
- $25/month per furniture item requiring more than one person for transport (mattress, dresser, couch)

Pickup is always free and delivery is provided at a flat rate of $20, with an additional $10 rush charge for same day delivery.

MyPorter provides a huge number of included services at a monthly rate comparable to self-storage. We're confident in the value we provide, and aren't in the business of running seasonal specials or discounts. However, there are two exceptions:

Storage contracts greater than six months will receive a 15% discount off their monthly rate

Up-front payment of storage terms between 3 and 6 months will receive 15% off their monthly rate.

That's it! Please talk to an agent at 844-976-7837 or by email at hello@myporter.com for more details.

Packing

Our bins are 3 cubic feet and measure 27" x 17" x 12". To give you an idea, you can fit 20 pairs of shoes, 90 t-shirts, 10 jackets, 10 board games, 64 books, or 75,600 skittles in one bin. On average, our users store 7 bins worth of stuff. Order more than you think you need, because there is no extra charge to pick-up empty bins when we pick-up your full ones for storage!

We pick-up and store pretty much anything, including furniture, however we will not store perishable items, liquids, glass, fragile items, explosives, flammables, hazardous materials, or illegal substances. If you shouldn't legally have it, don't store it.

Please note that if you store anything that’s against our storage terms of use, we are not liable for it.

Very carefully. Make sure you distribute heavy items across bins, to avoid exceeding out our 50lb maximum bin weight. We have strong Porters, but not THAT strong.

Some tips on packing items:
- We are not liable for damaging any fragile items you may store, as they will be in transit to and from our facility. Therefore, if you need packing supplies such as bubble wrap or packing paper, please request some from our Porters upon bin drop-off, so you can be sure to protect your stuff.
- When packing t-shirts and other clothing items, roll them - don't fold them. This helps with wrinkle resistance, and allows you to pack more stuff into the bins, saving you money. (HOORAY!)
- When packing, be sure to make notes and take pictures of everything you store, so you can easily recall what stuff is in which bin when you need it back. Scheduling deliveries is a cinch, as long as you know which bin has that special pair of party pants you need for the weekend.

Our Porters will wait up to 20 minutes upon delivering your bins so you can pack them up and move on with your life. In the event you need more time to pack, no problem - we can drop off bins up to 2 weeks in advance of your pickup date.

Upon delivery, we will wait up to 20 minutes for you to unpack your bins. If you have more than 10 bins, we can leave the bins with you for up to 2 weeks so that you have time to unpack. Just make sure to schedule the bin pick-up! You can keep the bins forever if you want, but we charge $25 per bin if you do not return them.

No problem. You can pack your stuff any way you like. Please do remember to pack any fragile items carefully as we are not liable for fragile items that are damaged in transport. If you are concerned about any fragile items you are packing, please contact us. Additionally, make sure any fragile items are noted under you Homeowner's Insurance Policy as most policies will cover goods placed in storage.

Unfortunately, our Porters are not allowed to help you pack, but we will move all of your items without you lifting a finger. Teamwork makes the dream work!

Also, if you move locations, we will gladly deliver your items to your new address, as long as it is in our area of operations.

If you move outside of our service area, we can ship it to you. Find out more in our Terms of Service.

Pick-up & Delivery

We are available 7 days a week from 7am to 7pm. When scheduling a pick-up or drop-off of your stuff, check out the times available upon checkout. In the event the times available don't suit your schedule, give us a call or chat us up and we can figure something out. Also, in the event you are not available to receive a delivery of your stuff or empty bins, and you live in an apartment complex, we can let your property manager know so we can get a key and place your stuff right inside your door. We are here to accommodate your needs, so let's make it happen.

You sure can. Simply go to your My Stuff page and request a pickup or delivery of your stuff. Our available times will be shown - simply select the time window that works for you. If the whole online thing scares you, give us a call at 844-9-PORTER (844-976-7837) and we can find a time that works!

Noon (12 PM ET)., the day prior. The sooner you book it, the more times will be available to suit your needs, so try not to cut it down to the wire! If the only times available don't work for you and you really need your stuff, give us a call at 844-9-PORTER (844-976-7837) and we will do our very best to accommodate you.

Of course.

If you moved to a new address in our current area of operations, we will deliver for our standard fee. In the event you moved to a new state, city, or country, we will price out shipping and provide you a quote.

We don't want to hold your stuff hostage, so these prices will be the bare minimum to get your stuff to you!

Yes. You can change or cancel your pickup or delivery up to 24 hours in advance with no penalty.

We are working on an easy way to reschedule your appointment online. For now, just call us at 844-9-PORTER (844-976-7837) or email hello@myporter.com until 6 PM the night before. Cancellations after 6 PM are subject to a $20 late-cancellation fee.

Our drivers will wait for 20 minutes while trying to get in touch with you or coordinate with your property manager to pick-up or drop-off your items inside your home, apartment, or condo.

After 20 minutes, No Show's on Pickups will trigger a fee of $60, and No Show's on Deliveries will trigger a fee of $100

Each of our bins are made of high-quality eco-friendly plastic material and they are not cheap. Therefore, we ask you to book a pick-up of your packed (or empty) bins within two weeks of drop off. In the event you hold onto your bins for more then 30 days without scheduling a pick-up, we will consider this a purchase of said bins, and charge you $25 per bin upon the 30th day anniversary after we dropped them off. They are still awesome to keep around the house!

Security

Yes. We aren't taking any chances with your stuff!

During transit, any fragile or easily damageable items (e.g. furniture, mirrors, glass) are wrapped in heavy cloth pads. All items are also carefully arranged in our vehicles to ensure safe transport.

Our warehouses are climate controlled, have 24/7 security monitoring, and are equipped with sprinkler systems. Additionally, only MyPorter employees are allowed inside of our warehouse for added security.

We also offer $500 of complimentary insurance with no deductible. While we take incredible care of your items, we do acknowledge that accidents can happen. This insurance will cover any damages to your items that were caused while in our care (including any scratches, tears, etc.) at no cost to you. Additional insurance is available upon request.

We offer $500 of complimentary insurance with no deductible. While we take incredible care of your items, we acknowledge that accidents can happen. This insurance will cover any damages to your items that were caused while in our care (including any scratches, tears, etc.) at no cost to you.

Additional insurance is also available at affordable rates. Call or chat with us on our website to find out more.

For the safety and security of our customers, only MyPorter employees are allowed to access to our warehouse.