General Questions - Greater Atlanta Metro

Select a question to view answer
What is MyPorter?
MyPorter is a full-service storage company that manages the pickup, storage, and retrieval of your extra stuff. MyPorter comes to you so that you never have to deal with the frustration and inconvenience of using a self-storage facility a few miles from your house.

MyPorter comes to your home with an experienced team of Porters (Movers) to pack and inventory your items. We also provide the option to photograph your items in addition to your physical inventory sheet.

Whenever you want one or more of your items, simply log in to your MyPorter account and schedule a delivery. We’ll bring your items back to your home and put arrange them how you like!

How do I get started using MyPorter?
Simple! Schedule a pick-up date and time in your profile, after you sign up here. Or call us at 844-9-PORTER (844-976-7837) and we can schedule your pick-up up over the phone. We take your boxes, furniture, and other items to our secure facility. When you need some or all of your items delivered, simply go online and request a delivery! Relax and enjoy all that newfound space you have, knowing access to your stuff is only a click away!
What cities and neighborhoods do you service?
Currently, the Greater Metro-Atlanta area including, but not limited to, the following markets. Even if you’re outside our standard service area, we’re more than happy to price out something custom! We’re always more cost effective than a typical mover.

To see if we serve your area, sign up and enter your zip code. If we don’t we will be there soon! Promise.

What should I expect on pick-up day?
 

Incredible service as always!

The evening before your pick-up you will receive an email confirming your pick-up time slot, the address we will be coming to, and a list of the items we will be picking up for storage.

30 minutes before our porters arrive, the team lead will text you to let you know the exact time of arrival.

Upon reaching your home, our porters will make a physical inventory list of all of your items for you to review and sign.

All items will then be carefully arranged in our vehicle, any fragile or easily damageable items will be wrapped, and your items will be safely transported to our warehouse.

 

Pricing & Billing

What's the catch?

Very little 🙂

We don’t like surprises at MyPorter and we aren’t going to bring up a fee buried in our Terms of Service that you may not have reviewed thoroughly. That’s why we’re going to list them all here:

1. Short Stay: One Month’s Rent If staying 35 days or less, we do assess a short stay fee equal to one months rent. We give away so much for free, we need to make up our costs! Example: if you’re in a 5×10 at $79/month, and you stay for less than $35 days – you’re all in cost is $79 (1st Month rent) and $79 (Short Stay Fee)  So you’re all in cost for storage would be $158. Moving is provided at a heavily discounted rate for storage customers!

 2. Late Cancellation / Reschedule: $35 Rescheduling or canceling later than 36 hours prior to your pickup will trigger this fee. Remember, our call center closes at 6pm!

3. No-Show Fee – Pickup: $60 Not showing up, a.k.a ghosting on the day of pickup isn’t nice

4. No-Show Fee – Delivery: $100 Not showing up for deliveries is even harder on us. We were planning on sending an empty truck to a job after your delivery!

5. Specialized Items: Some items, like pianos, require special equipment to move. Please call us at 844-976-7837 to learn more!

That’s it! Please talk to an agent at 844-976-7837 or by email at hello@myporter.com for any questions or clarification.

 

When will I be charged?
The first time we charge your card will be the day before we pick you up. For example, if you’re getting picked up on May 10th, you would be charged on the 9th. This is just to ensure the credit or debit card is valid before we send our guys out!

Future charges will be processed on the monthly anniversary of the initial charge. For example, if your first charge takes place on May 17th, your next charge would take place on June 17th, and so on.

What happens if I miss a payment?
We know stuff happens – credit cards get cancelled; you go on vacation; you spend a little too much whilst on said vacation – that’s why you get a 5 day grace period.

After 5 days, we charge you a one-time $10 administration fee. If you’re more than 30 days late to make a payment, we charge you a $10/month late fee until you pay your bill. As detailed in our Terms of Service, after an account goes 60 days past due, we might have to auction off your belongings to cover past due balances including additional administration fees to organize and run the auction. Long story short, try and not be late.

How do I update my billing and contact information?
All you have to do is login to your MyPorter account, access your My Account page and modify your contact information under Profile and your billing information under Billing.
Does MyPorter offer discounts?
MyPorter provides a huge number of included services at a monthly rate comparable to self-storage. We’re confident in the value we provide, and aren’t in the business of running seasonal specials or discounts. However, there are two exceptions:

Storage contracts greater than six months will receive a 10% discount off their monthly rate

Storage contracts greater than 12 months will receive a 15% discount off their monthly rate

Storage contracts greater than 18 months will receive a 20% discount off their monthly rate

Up-front payment of storage terms between 3 and 6 months will receive 10% off their monthly rate.

That’s it! Please talk to an agent at 844-976-7837 or by email at hello@wp-staging.myporter.com for more details.

Packing

What can or can't I store with MyPorter?
We pick-up and store pretty much anything, including furniture, however we will not store perishable items, liquids, glass, fragile items, explosives, flammables, hazardous materials, or illegal substances. If you shouldn’t legally have it, don’t store it.

Please note that if you store anything that’s against our storage terms of use, we are not liable for it.

Can I use my own cardboard boxes, storage bins, or suitcases?

No problem. You can pack your stuff any way you like. Please do remember to pack any fragile items carefully as we are not liable for fragile items that are damaged in transport if packed by you. If you are concerned about any fragile items you are packing, please contact us. Additionally, make sure any fragile items are noted under you Homeowner’s Insurance Policy as most policies will cover goods placed in storage.

 

I'm super busy. Will you pack for me?
We certainly can! We would just bill at the same hourly rate as for pickups and deliveries (see below). If you do have a long or complex pack job (kitchens, libraries, etc..), typically we would arrive 1-2 days prior to the pickup to complete the packing. But that’s up to you!

Sure! Our storage customers receive heavily discounted moving rates.

Two Porters and a Truck: $60/hour

Three Porters and a Truck: $90/hour

Four Porters and a Truck: $120/hour

The clock starts when we arrive on-site and ends when the truck is packed and ready to go. We have one-hour minimum and round up to nearest 15 minute increment, You don’t pay for the drive back to the facility or packing of the storage unit.

Can I buy storage and moving supplies from you?
Absolutely! We have great prices at www.myporter.supplyside.com

Pickup & Delivery

What days and times are pick-ups/deliveries available?
We are available 7 days a week from 8am to 6pm. When scheduling a pick-up or drop-off of your stuff, check out the times available upon checkout. In the event the times available don’t suit your schedule, give us a call or chat us up and we can figure something out. We are here to accommodate your needs, so let’s make it happen.
How do I schedule a pick-up or delivery? Can I do it online?
You sure can. Simply go to your My Stuff page and request a pickup or delivery of your stuff. Our available times will be shown – simply select the time window that works for you. If the whole online thing scares you, give us a call at 844-9-PORTER (844-976-7837) and we can find a time that works!
What is the latest I can request pickup or delivery?
Noon (12 PM ET)., the day prior. The sooner you book it, the more times will be available to suit your needs, so try not to cut it down to the wire! If the only times available don’t work for you and you really need your stuff, give us a call at 844-9-PORTER (844-976-7837) and we will do our very best to accommodate you.
Can I have my stuff delivered to a new address?

Of course.

If you moved to a new address in our current area of operations, we will deliver for our standard fee. In the event you moved to a new state, city, or country, we will price out shipping and provide you a quote.

We don’t want to hold your stuff hostage, so these prices will be the bare minimum to get your stuff to you!

 

Can I change or cancel a pick-up or delivery?

Yes. You can change or cancel your pickup or delivery up to 36 hours in advance with no penalty.

We are working on an easy way to reschedule your appointment online. For now, just call us at 844-9-PORTER (844-976-7837) or email hello@myporter.com until 12 PM the day before.

 

What happens if I'm a "no-show" for my pick-up or delivery?

Our drivers will wait for 20 minutes while trying to get in touch with you or coordinate with your property manager to pick-up or drop-off your items inside your home, apartment, or condo.

After 20 minutes, No Show’s on Pickups will trigger a fee of $60, and No Show’s on Deliveries will trigger a fee of $100

 

Security

Are my items safe?

Yes. We aren’t taking any chances with your stuff!

MyPorter is committed to the security and safety of your stored items. All of our Porters are seasoned moving professionals who’ve undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting, and storing your items. During transit, any fragile or easily damageable items (e.g. furniture, mirrors, glass) are wrapped in heavy cloth pads. All items are also carefully arranged in our vehicles to ensure safe transport.

Our storage facilities are not open to the public and are under 24-hour surveillance. Only our personnel are allowed inside MyPorter facilities. We’ve got it all: cameras, motion detectors, night vision, and alarms.

We also offer $500 of complimentary insurance with no deductible. Additional insurance is also available at affordable rates. Call or chat with us on our website to find out more.

 

Are my items protected?
MyPorter is committed to the security and safety of your stored items. All of our Porters are seasoned moving professionals who’ve undergone extensive background checks and screenings. This means that the people in charge of your items are careful and methodical when packing, transporting, and storing your items.

Our storage facilities are not open to the public and are under 24-hour surveillance. Only our personnel are allowed inside MyPorter facilities. We’ve got it all: cameras, motion detectors, night vision, and alarms. We’re not taking any chances.

 

 

WE'RE HERE TO HELP!

Hours: M-F 8AM-6PM

Sa-Su 9AM – 3PM

7 Days a week
Prospective customer or just want information: sales@myporter.com

Existing Customers: operations@myporter.com

Other Inquiries: hello@myporter.com

Call or text us: 844-976-7837

Terms Of Service